Returns & Refunds

This Return & Refund Policy outlines your rights when purchasing products from cala.shop ("Website"), operated by Xochi Advertising and Branding Inc.

1. Company Information

2. Returns Window

You may return unworn products within 30 days of delivery for a full refund.

Requirements:

• Items must be unworn, unwashed, and in their original condition with all tags attached.
• Proof of purchase is required.
• Items showing signs of wear, fragrance, alteration, or laundering cannot be refunded.
• Final-sale items, where designated, are not eligible for return.

3. Bundle & Promotional Purchases

Items purchased as part of a multi-piece bundle follow the same 30-day unworn-return policy. If only part of a bundle is returned, the remaining items will be repriced at their standard rate, and the difference deducted from the refund.

4. Refunds

Refunds are issued to the original payment method within 7–10 business days after returned goods are received and inspected. Standard return shipping is the responsibility of the customer unless the product was defective or shipped in error, in which case we cover the return label.

5. Returns Process and Address

To initiate a return, contact: [email protected] with your order number. We will reply with return instructions and the address.

Please do not send any returns before contacting our support team — unannounced returns may not be processed.

6. Exchanges

If you'd like a different size in the same piece, email [email protected] and we'll do our best to hold a replacement while your return is in transit. Subject to availability.

7. Policy Updates

We may revise this Policy when operational or regulatory requirements change. The effective version is the one displayed on this page at the time of your purchase.